Frequently Asked Questions

Yes. Tell us which room you want to light and what your needs are. Photos, dimensions, and details about your current light fixtures will help us provide advice. Call +31 592 580000 or email info@ledgoeroe.nl.

Yes, even for larger quantities. Please let us know the type of space, the products you'd like, and the quantities. We'll discuss your needs and provide a customized quote.

Lumen (lm) indicates how much light a bulb emits. Watt (W) indicates the electrical power. When looking for the desired light output, focus on comparing the number of lumens: LEDs can provide the same amount of light using fewer watts than an incandescent bulb.

Color temperature is measured in kelvin (K). A lower value produces warmer light, while a higher value produces cooler light. For example, 2700 K creates a warm ambiance, and 4000 K produces a more neutral white light. Choose the light color based on the atmosphere and the intended use of the space.

No. Check whether the product is dimmable and which control system is compatible with it. Even a dimmable LED bulb won’t necessarily work properly with every existing dimmer. The bulb, driver, and dimmer must be compatible with each other.

There is an LED alternative for many light sources. Pay attention to the base, dimensions, voltage, and light output. For fluorescent tubes, the ballast is also a factor. Check for compatibility and have any necessary modifications to the installation performed by a qualified electrician.

You can pay using iDEAL, bank transfer, PayPal, and other methods. You can select the available options at checkout. Visit the payment page for additional options and any applicable fees.

This is possible upon approval, for amounts between €150 and €1,500. Your company must have been registered with the Chamber of Commerce for more than six months, have a valid Chamber of Commerce and VAT number, and be able to provide a certificate of registration. A credit check is also required. The payment term is 30 days.

Yes, the prices shown in the online store include VAT.

The usual delivery time is one business day; this is an estimate. Large or heavy orders may take longer. We will contact you if there are any stock issues. DPD packages are assigned a Track & Trace code.

For orders under €75, shipping costs €6.95. Shipping is free for orders over €75. Check the total amount for your order at checkout.

Yes, by appointment after you receive your order confirmation. Please contact us to arrange pickup in Tynaarlo.

Please check your order upon receipt. If any items are missing or damaged, please email info@ledgoeroe.nl immediately, including your order number and, if possible, photos.

Report your return within 14 days of receipt. You then have another 14 days to return the products. Keep your shipping receipt. Exceptions apply, for example, to custom-made items that are marked as non-returnable; please review the terms and conditions for more information.

Normally, you pay for the return shipping yourself. For exchanges, LED Goeroe covers these costs. This also applies if you, as a consumer, choose to receive a gift card.

If a consumer cancels an order, a refund will be issued no later than 14 days after the cancellation is reported. We may wait until the products are returned or until you provide proof that they have been returned. The full terms and conditions explain which amounts will be refunded.

Our warranty and service terms specify a 24-month warranty from the date of receipt. Please report any defects by providing your proof of purchase and a description of the problem so we can discuss the next steps. Review the terms and exclusions. This warranty is separate from your statutory rights as a consumer.

A presence sensor allows lighting to respond to the use of a space. Depending on the settings, the light turns on when someone is present and dims or turns off when no one is detected. You can adjust light levels and delay times to suit the application.

A light sensor measures the amount of light present. The control system adjusts compatible dimmable fixtures accordingly. If more daylight enters the room, the artificial lighting can be dimmed further. The placement and calibration of the sensor help determine how well this works.

Interact connects lighting, sensors, and software for smart control and management. Dynalite offers lighting and room control, with scenes and integrations with other building functions. The systems can complement each other. The choice depends on your building, existing installation, and desired features.

Not for every feature. In a compatible wireless Interact system, occupancy detection, daylight control, and local control can operate without a gateway. A gateway and an internet connection enable additional cloud features. The components you need depend on the system you choose.