Shipping and Returns

Delivery

We ship to the Netherlands, Belgium, France, Germany, Luxembourg, and England (for other countries, please contact (Please contact us).

Carrier

We ship our packages via DPD.

Delivery Times

All products shown are in stock with us or our suppliers. Virtually all orders are Delivered within 1 business day.

This is only an estimate, so we cannot guarantee it (especially for larger and heavier orders). If a product is out of stock, we will notify you by phone or email.
The packages are assigned a Track and Trace code. You will receive this code by late afternoon.

Prices

All prices shown are including VAT.
* Shipping is free for orders over 75 euros. For orders under that amount, shipping costs 6.95 euros in the Netherlands and other countries.

Returns

We comply with the law distance selling. If the products do not meet your expectations, you may request a return within 14 days of receipt without providing a reason. After submitting this request, you have another 14 days to actually return the product. We will then refund the full order amount, including shipping costs, within 14 days of receiving the return request. The customer is responsible for the return shipping costs.

If you, as a consumer, agree to accept a gift certificate, LED Goeroe will cover the cost of the return shipment.

Exchanges are allowed, and LED Goeroe will cover the cost of the return shipping.

Products manufactured according to specifications provided by the consumer or business are custom-made products. Returns of these products will not be accepted.

You can also submit your warranty claim via My Account > Orders > File a Warranty Claim. Here, you can also see how much warranty time is left on the product. You must be logged in to do this.

Liability

Please check the contents immediately upon receipt. If any parts are missing or damaged, please send us an email immediately upon receipt, including your order number and any photos.

Delivery times are estimates provided by DPD and can never be guaranteed.

Pickup

You can also pick up your order. After your order has been confirmed, please contact us to schedule a pickup time.
You can pay in cash at the showroom.

Business Orders from Belgium

If you are placing a business order from Belgium, it is possible to reverse-charge the VAT. In that case, we will not charge VAT on the invoice.